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Privacy Policy

Cocoa Cove

Effective Date: 18-01-2026

Cocoa Cove (“we,” “our,” or “us”) is a luxury hospitality company offering exclusive resorts and private villas located at New Westerhall Point, Petit Calivigny, Grenada. We are committed to safeguarding the privacy, confidentiality, and trust of our guests.

This Privacy Policy outlines how we collect, use, protect, and disclose personal information in connection with your stay, reservations, concierge services, and website use.

1. Information We Collect

a. Guest Personal Information

We may collect personal information including but not limited to:

  • Full name and contact details

  • Email address and telephone number

  • Government-issued identification (when required for check-in or security)

  • Payment and billing information

  • Reservation details, preferences, and special requests

  • Arrival/departure details and concierge arrangements

b. Preference & Experience Data

To deliver a luxury experience, we may collect:

  • Dining, wellness, or lifestyle preferences

  • Special occasions (honeymoons, anniversaries, celebrations)

  • Feedback and service history

c. Technical & Usage Data

  • IP address and device data

  • Website interaction and analytics

  • Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used to:

  • Manage villa and resort reservations

  • Personalize your stay and concierge services

  • Process secure payments

  • Communicate before, during, and after your stay

  • Improve guest experience and service quality

  • Comply with legal, regulatory, and security obligations

3. Confidentiality & Guest Discretion

Cocoa Cove respects the privacy expectations of luxury travelers. Guest data, preferences, and stay details are treated with strict confidentiality and are shared internally only on a need-to-know basis to enhance service delivery.

4. Cookies & Website Analytics

Our website uses cookies to enhance user experience, analyze performance, and optimize content. You may disable cookies via browser settings; however, certain features may be limited.

5. Information Sharing

We do not sell or trade guest information. Limited sharing may occur with:

  • Payment processors and booking platforms

  • Concierge and experience partners (only to fulfill guest requests)

  • Legal authorities when required by law

All third parties are contractually obligated to protect your data.

6. Data Security

We employ industry-standard security measures to protect personal data from unauthorized access, misuse, or disclosure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill operational, legal, or service-related purposes.

8. Guest Rights

Guests may request to:

  • Access or update personal information

  • Request deletion of stored data (subject to legal requirements)

  • Opt out of marketing communications

Requests should be sent to info@cocoacove-grenada.com.

9. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website with an updated effective date.

10. Contact

Cocoa Cove
📍 New Westerhall Point, Petit Calivigny, Grenada
📧 info@cocoacove-grenada.com